Refund & Return Policy

If your order arrives damaged, leaking or incorrect, send us a photo on WhatsApp within 48 hours of delivery. We will replace it or refund you in full, including shipping — no need to return the damaged item.

For hygiene reasons, opened attars and bakhoor cannot be returned. Unopened, sealed items may be returned within 7 days of delivery; return shipping is borne by the customer and a refund is issued once the item is received in original condition.

Orders can be cancelled free of charge any time before dispatch by messaging us. Once shipped, the return policy above applies.

Refunds go back to the original payment method (UPI, card or bank via Razorpay/Stripe) within 5–7 working days of approval. Cash on Delivery orders are refunded by UPI or bank transfer.